Business Accountability Senior Manager- Technology Risk Delivery

Responsibilities

• Manage and develop teams of specialists and managers to oversee moderate to highly complex activities associated with the development and implementation of business-specific programs, processes, and controls which identify, assess, monitor, measure, and mitigate risk
• Identify and recommend opportunities for process improvement, risk mitigation, and control strategies
• Determine appropriate strategies and actions, interpret and develop policies and procedures, and provide leadership to strategize and execute a variety of programs, services, initiatives, protocols, and deliverables that are moderate to high-risk within scope of responsibility
• Collaborate with and influence all levels of professionals including senior managers
• Engage and influence business heads, regulators, control management, risk, legal, and audit partners to successfully ensure appropriate management of business risk
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications

• 7+ years of risk management, business controls, or compliance experience, or equivalent demonstrated through one or a combination of the following:work experience, training, military experience, education
• 3+ years of management or leadership experience

Delivery Intake Triage

• Own the centralized delivery intake process for Technology delivery initiatives.
• Assess incoming demand for scope, priority, execution risk, stakeholder impact, and required level of support.
• Route work to the appropriate delivery owners and aligned DRM teams based on risk, execution needs, and program maturity.
• Maintain visibility of intake status, ownership, and next steps through a consistent tracking model.

Portfolio Monitoring Execution Governance

• Establish common portfolio monitoring routines across supported delivery workstreams.
• Track progress against milestones, dependencies, risks, issues, and remediation commitments.
• Use common cadence, thresholds, and governance practices to identify execution gaps early.
• Provide consistent leadership updates on delivery status, risk posture, and items requiring decisions or escalation.
• Coordinate execution across Technology teams, CIO partners, control partners, and delivery stakeholders.
• Align delivery activities to agreed priorities, timelines, ownership, and escalation paths.
• Reduce duplicate touchpoints and handoffs by creating clear engagement expectations and operating routines.
• Ensure work moves through the delivery lifecycle with clear accountability and timely decision-making.

Risk-Based Escalation Issue Resolution

• Identify at-risk initiatives, execution blockers, ownership gaps, and missed impacts through proactive monitoring.
• Escalate delivery risks using agreed thresholds, leadership forums, and defined escalation pathways.
• Drive resolution of delivery blockers by coordinating accountable owners and decision-makers.
• Support earlier gap detection and stronger remediation completion through consistent tracking and follow-up.

Reporting, Communications Stakeholder Engagement

• Create standardized progress reporting, delivery dashboards, and risk-based notifications for leadership and aligned teams.
• Communicate delivery status, dependencies, risks, and decisions in a concise and executive-ready manner.
• Facilitate operating cadences, governance reviews, and stakeholder routines for the Delivery Management portfolio.
• Serve as the primary Delivery Management point of contact for intake, orchestration, monitoring, and escalation topics.

Process Standardization Continuous Improvement

• Standardize delivery playbooks, templates, engagement cadences, and escalation models.
• Identify opportunities to reduce manual tracking, duplicate follow-ups, rework, and inconsistent communications.
• Strengthening delivery management practices through automation, improved tooling, and data-driven reporting where feasible.
• Promote a scalable approach that improves visibility, prioritization, accountability, and execution discipline.

Job Expectations

• 7+ years of strong experience in Delivery Management, Portfolio Management, Program Management, PMO, or Technology Transformation.
• Demonstrated ability to manage complex delivery portfolios with multiple stakeholders, dependencies, and execution risks.
• Strong governance, reporting, escalation, and executive communication skills.
• Ability to design and operate intake, prioritization, monitoring, and escalation frameworks.
• Comfort working with Technology, Risk, Compliance, and Business stakeholders in a matrixed environment.
• Strong analytical, problem-solving, and organizational skills, with ability to turn fragmented information into clear execution plans and leadership insights.
• People leadership experience with the ability to set direction, build capability, and drive accountability.
• Create a single, consistent Delivery Management operating model for intake, triage, progress tracking, risk identification, and escalation.
• Provide leadership visibility into delivery health, execution gaps, dependencies, and emerging risks.
• Coordinate execution across Technology stakeholders using standardized communications, reporting, and escalation pathways.
• Move the delivery management function from reactive follow-up to proactive, risk-based monitoring and orchestration.