Bulk Hiring || Voice/Non Voice Process || Gurugram

Role & responsibilities :

• Handle customer queries and requests through international voice calls, chat, email, or other non-voice channels, depending on the assigned process.
• Understand customer requirements and provide accurate and timely solutions.
• Resolve customer complaints, concerns, and service-related issues professionally.
• Maintain a high level of customer satisfaction and service quality.
• Communicate effectively with international customers in a professional manner.
• Follow defined process guidelines, SOPs, quality standards, and compliance requirements.
• Document and update customer interactions accurately in the system.
• Escalate complex or unresolved issues to the appropriate department when required.
• Meet assigned productivity, quality, customer satisfaction, and other process-related targets.
• Maintain professionalism, patience, and a positive attitude while interacting with customers.

Preferred candidate profile :

• Undergraduate freshers can apply.
• Graduate freshers are also eligible.
• Candidates with prior experience in BPO, international voice process, customer support, chat support, or international customer service will have an added advantage.
• Candidates should have good spoken and written English.
• Should be confident while communicating with international customers.
• Should be comfortable working in rotational/night shifts.
• Candidates should be customer-oriented, professional, and willing to learn.
• Immediate joiners / candidates with short notice periods may be preferred depending on the process.

Key Skills Required:

• Excellent English communication skills, both verbal and written.
• Good listening and comprehension skills.
• Clear pronunciation and professional communication.
• Strong customer-handling and interpersonal skills.
• Good problem-solving and decision-making ability.
• Ability to understand customer requirements and provide appropriate solutions.
• Ability to multitask while handling customer interactions.
• Good typing skills for non-voice/chat processes.
• Positive attitude and willingness to learn.
• Ability to work effectively in a team environment.
• Comfortable working in rotational and night shifts.
• Willingness to work from the Gurugram office.

Salary & Benefits:

• Starting Salary: 19,000 In-Hand per month.
• Maximum Salary: Up to 39,500 In-Hand per month, depending on experience, communication skills, process, and interview performance.
• Both-Way Cab Facility available.
• Opportunity to work with international customers.
• Training and learning opportunities.
• Career growth opportunities.
• Performance-based incentives may be available depending on the process.

FOR MORE DETAILS CONTACT-

ANGAM - [phone removed]