Building Operations, Facilities Services Professional

Job Summary


Responsibilities

• To provide administrative support to the Facilities Management team at assigned Facilities.
• To ensure timely and accurate completion FM reports pertaining to assigned Facilities
• Be accessible for escalation of all FM related issues
• Oversee the Helpdesk work process
• Provide management advice to Helpdesk operators for escalated issues
• Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift
• Oversee the Mailroom process.
• Oversee the Front Office function
• Ensure visitors are promptly attended by the Front Office Executives (FOE)
• Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep
• Oversee the Housekeeping Services
• Overall service delivery assessment of HK vendor.
• Coordination meetings with vendor for resolution of service issues
• Oversee Cafeteria Services
• Ensure that the caterers are maintaining highest standards of hygiene in the services area
• Ensure that the quality and quantity of the food supplies are meeting the requirements
• When the food supplies run out, escalate the matter to the caterers management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them
• Overall coordination with all service providing vendors.
• Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions
• Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division

Performance objectives

• Meet or exceed best practice in provision of services through contracts
• Establishment and adherence to policies procedures, compliance deadlines for each of the tasks as advised by the Operation Manager.
• Effective management of the team
• Effective Vendor Contract Management
• Attrition tracking control measures

Key skills

• Overall client satisfaction by achieving SLA targets
• Timely resolution of helpdesk complaints
• Effective team coordination of direct and vendor staff for efficient service delivery
• Well-groomed and presentable all the time.
• Good communication Skills.
• Proven ability to function effectively as part of a team
• Proven ability to initiate and follow through with improvement initiatives

Location


Scheduled Weekly Hours


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