BT Group Hiring | International Voice Process | Kolkata

Location: Kolkata
Shift: 24/7 Rotational Shifts
Working Days: 5 Days a Week (Hybrid)
Transport: Both-Side Cab Facility
Experience: 1-6 Years
Open Positions: Multiple

About the Role

Join BT Group, a global leader in telecommunications and digital connectivity, and become part of a high-performing customer service team. We are looking for professionals with international voice experience who are passionate about delivering exceptional customer experiences and resolving customer queries effectively.

Eligibility Criteria

Minimum 10 months of International Voice Process experience
Excellent verbal and written English communication skills
Strong customer service and problem-solving abilities
Comfortable working in rotational shifts and weekly offs
Immediate joiners preferred

Key Responsibilities

• Handle customer queries through inbound voice interactions.
• Provide timely and accurate resolutions to customer concerns.
• Deliver a high-quality customer experience in every interaction.
• Maintain productivity, quality, and customer satisfaction standards.
• Document customer interactions accurately.
• Follow BT Group processes, policies, and compliance requirements.

What BT Group Offers

Competitive Salary Package
Night Shift Allowance (as applicable)
Both-Side Cab Facility
Medical Insurance for Employee, Spouse & Children
Provident Fund Benefits
5-Day Working Week
Career Growth & Internal Mobility Opportunities
Rewards & Recognition Programs
Inclusive and Global Work Environment

Important Note

International Voice Process experience is mandatory.
Candidates without relevant experience will not be considered.
Excellent communication skills are essential.
Immediate joiners are highly preferred.