Broadcast Support Engineer

Responsibilities

• Taking calls from Hotel Staff members and dispatched technicians.
• Adhering to company policies on attendance and use of phone codes.
• Creating, Updating, Resolving or Escalating incidents according to company policies and SLAs.
• Communicating with clients and internal GuestTek s departments.
• Co-operating within the team to ensure all calls are answered within SLAs.
• Other related duties as assigned by Global Services Management Team.
• RF distribution
• Troubleshooting technical problems
• Working closely with internal departments
• Achieve KPIs set by management team.

Qualifications

• Must be able to speak and write in fluent English.
• Degree in Computer science or relevant field or work experience in a similar field.
• Excellent communication both verbal and written in English and good interpersonal skills
• Good understanding of business supported
• Available to cover shifts supporting a 24/7/365 operation.
• Strong communication skills and understanding of the business supported.
• Must demonstrate knowledge of Procentric, DirectTV, Com2000/3000, LG, DOCSIS, Multicast and Coax Distribution
• Knowledge in RF Transmission and MATV Distribution.
• Must demonstrate problem solving skills.
• Relevant Networking/IT certification is an asset
• Linux knowledge is an asset.
• Understanding GuestTek proprietary products is an asset.