Breakdown Maintenance Manager

About the Company:

Coffee Day Global Ltd. (CDGL) is arguably Indias largest coffee retail conglomerate known as Caf Coffee Day with leadership position, also well known in the automated beverage dispensing solutions under the brand name Coffee Day Beverages. Caf Coffee Day is India's largest caf chain in terms of the number of caf outlets with more than 460+ cafes across the country. CCD, as it is popularly called, opened its first caf in Bengaluru in 1996 and has pioneered the coffee culture in the chained caf segment in India by bringing in a range of delectable food and beverage products served in a contemporary, youthful ambience, and offering a variety of novel experiences - all with a promise of A lot can happen over coffee!" Coffee Day Beverages embarked on a dynamic journey to become the largest fresh milk - roasted coffee beans vending chain with a distinct brand identity of its own. Today, we have become the largest player in the segment with over 50000 + installations across the country. And, we continue to grow! We have made freshness an integral part of the vending machine proposition. The best ingredients are used and strict quality checks are performed to ensure consistent quality of the coffee beans. This enables us to deliver the satisfaction of a freshly brewed cup of beverage. Our reach extends across the length and breadth of the country.

Roles & Responsibility:

1) Supervision and Leadership:

Provide leadership and guidance to the maintenance team during breakdown situations. Supervise and coordinate the activities of maintenance personnel. Ensure that the team follows safety protocols and procedures.

2) Resource Management:

Allocate resources efficiently to address breakdowns promptly. Coordinate with other departments to secure necessary resources for immediate repairs.

3) Troubleshooting:

Analyze breakdown situations and identify the root causes of equipment failures. Work with maintenance technicians to troubleshoot and diagnose issues.

4) Emergency Response:

Develop and implement emergency response plans for breakdown situations.

Ensure quick and effective responses to minimize downtime.

5) Documentation:

Maintain accurate records of breakdowns, repairs, and maintenance activities.

Generate reports on breakdown trends, causes, and resolutions.

6) Continuous Improvement:

Implement continuous improvement initiatives to enhance the efficiency of breakdown response and resolution.

Collect feedback from maintenance personnel and other stakeholders to identify areas for improvement.

7) Compliance:

Ensure compliance with relevant safety, environmental, and regulatory standards during breakdown maintenance activities.

Stay updated on industry best practices and standards.

8) Collaboration:

Collaborate with other departments, such as production, engineering, and procurement, to streamline communication and coordination during breakdowns.

9) General and Task Management

Adhere to daily and weekly checks and reports to ensure smooth operation of cafes

Audit and ensure compliance of the engineering data systems.

Educational Qualification:

1) Any bachelor's degree (mechanical, electrical, industrial, etc.) is preferable.

2) 4 to 10 years Overall 3+ Years - experience in Retail chains.

3) Good Arithmetical & Reasoning Ability

4) Effective communication skills to convey technical information to team members, other departments, and stakeholders.

5) Clear communication during breakdown situations to coordinate activities and provide updates.

6) Extensive Experience in A/C and Refrigeration for Repair and maintenance of equipment in Cafs

7) Capability to assess the technical skills of the maintenance team.

8) Knowledge In Troubleshoot

9) Familiarity with Computerized Maintenance Management Systems (CMMS) for tracking and managing maintenance activities.

10) Ability to leverage technology for planning, scheduling, and analyzing breakdown maintenance data.

11) Language Fluency: English & Local Language. Open to travel across city