Brand Payments Team Lead

About Nabis

Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally.

Position Overview

The Brand Payments Team Lead plays a key role in managing and supporting essential processes within the Brand Payments function. Serving as the second point of contact for Brand Payments Associates and Senior Brand Associates, this role provides guidance, escalates issues to the Supervisor, and ensures operational efficiency.  

This position requires strong analytical skills, meticulous attention to detail, and a proactive mindset. Core responsibilities include training new Brand Payment Associates, reviewing escalations from the Brand Payment Associates and Brands, and supporting a wide range of payment and operational activities. The Brand Payments Team Lead will also collaborate with the Team Lead on special projects, process improvements, and system enhancements—making flexibility and openness to new tools essential.

Key Responsibilities

Serve as the second point of contact for Brand Payments Associates, escalating issues to the Supervisor as appropriate.

Complete KPI reporting for Brand Associates weekly and follow-up with any outstanding items.

Answer any escalated questions from cross-functional partners, such as operations, cash applications, accounting operations, or any other internal partners.  

Ensure Zendesk requests are being completed per SLAs.

Back-up for any brand payment associate as needed.

Lead calls with brand partners.  

Collaborate with the Supervisor on special projects, process enhancements, and system improvements.

Conduct second-level quality reviews of team members' work before escalating to the Team Lead.

Assist with onboarding and training of new team members; contribute to maintaining and updating SOPs.

Stay adaptable and open to learning new tools and systems as business needs evolve.

Requirements

3–4 years of experience in accounting, finance operations, or a related field

Proficiency with financial systems; experience with QuickBooks is a plus

1-2 years of proven experience in a leadership or supervisory role within accounting operations, finance, or a related field

Strong analytical and troubleshooting skills, particularly in payment and reconciliation

Advanced proficiency in Excel (VLOOKUP, SUMIF, pivot tables)  

Previous experience in a customer-facing role within finance, accounting, or logistics is highly preferred

Strong leadership skills to support growing team and business

Exceptional attention to detail and a continuous improvement mindset

Excellent verbal and written communication skills in English

Strong time management and organizational skills in a fast-paced environment

Bachelor’s degree in Accounting or a related field preferred

Enthusiasm and ability to learn new software and adapt to evolving processes 

Key Skills

Analytical thinking and problem-solving

High attention to detail

Proactivity and autonomy

Time management and prioritization

Effective written and verbal communication

Team collaboration and mentorship

Flexibility and adaptability

Leadership qualities

Ability to thrive in a fast-paced, high-volume environment

Compensation & Benefits:

Salary:  $65,000 - $80,000

Unlimited PTO and paid holidays

Competitive salary

Medical/Dental/Vision offered to all full-time employees

401(k) plan with a match

Nabis is an Equal Opportunity Employer

Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.