Brand Manager - E-commerce

About SalesDuo:

SalesDuo is a fast-growing Amazon agency helping 300+ global brands grow their Amazon business - from catalog and operations to marketing and advertising. We have grown 300% in the last two years and are scaling our sales engine to match. You will be joining a lean, high-performance team where your numbers matter and your growth is real.

Job Overview:

We are looking for an experienced E-commerce Brand Manager or Account Manager who has worked directly with a consumer brand and understands how to manage, scale, and grow its business across online marketplaces such as Amazon, Flipkart, Nykaa and so on. In this role, you will be the trusted point of contact for our eCommerce clients - driving account strategy, managing relationships, and ensuring customer success across Amazon and other online platforms.

You will work in a fast-paced, collaborative environment where your contributions directly impact client satisfaction, retention, and revenue growth. The ideal candidate will have hands-on experience managing a brand's online presence, marketplace performance, sales growth, and day-to-day operations.

What We're Looking For:

- Experience: 3+ years in brand-side roles involving managing brands, strategy, P&L, or sales, preferably in the eCommerce industry.

- Must have worked directly with a brand, managing its business on online marketplaces.

- Hands-on experience with at least one or more e-commerce platforms like Amazon, Flipkart, and Nykaa.

- Education: MBA in Marketing, Strategy, or a related field. Bachelor's degree in Engineering, Business, Marketing, Finance or a related field.

- eCommerce Expertise: Strong grasp of the eCommerce ecosystem, including trends, competition, and marketplace dynamics.

- Sales Acumen: Demonstrated success in achieving sales targets and driving growth.

- Communication Skills: Excellent written and verbal communication abilities.

- Analytical Thinking: Strong problem-solving and data interpretation skills.

- Flexibility: Comfortable working night shifts to support our international client base (5:00 PM - 2:00 AM IST).

- Tech Savvy: Hands-on experience with CRM platforms, eCommerce tools, and digital collaboration tools. Candidates who have a knack for AI and automation.

Roles & Responsibilities:

- Client Relationship Management: Build and nurture long-term partnerships with clients through proactive communication and strategies that grow their business profitably.

- Sales Management: Drive revenue growth by identifying new business opportunities, upselling, and cross-selling our offerings.

- Customer Success: Ensure clients achieve their goals using our solutions - leading to strong retention and high satisfaction.

- Account Strategy: Develop and execute strategic account plans that align with both client goals and business objectives.

- Performance Tracking: Monitor key performance indicators (KPIs), assess success metrics, and identify areas for optimization.

- Issue Resolution: Quickly and effectively resolve client concerns to maintain a high level of satisfaction.

- Industry Insights: Stay ahead of trends in the eCommerce space to provide actionable insights and recommendations to clients.

- Cross-Functional Collaboration: Work with internal teams - marketing, product, customer support to deliver a seamless client experience.

Important:

This role is intended for candidates with direct brand-side experience. Candidates whose experience is limited to working at digital marketing agencies, marketplace agencies, or third-party service providers managing client accounts will not be considered. But if you have hands-on experience growing a brand on Amazon, Flipkart, Nykaa, or similar e-commerce platforms, we would like to hear from you.

Benefits:

- Health insurance

- Work from home