Brand Ambassador-Perfume and cosmetics

Responsibilities Key Performance Indicators (KPIs)

• Serve each customer with exceptional service and undivided attention giving prompt, polite and efficient service always
• Ensure that the customer needs are met, that they are greeted with courtesy and that they are cared for from the time they enter the store to the time they leave
• Communicate usage and benefits to all customers, promoting the use of full product range and close the sale effectively by giving the customer accurate and relevant product information
• Listen and use open ended questions and demonstrate your knowledge to help identify the customer needs
• Work hard to ensure achieve average sale and unit targets as agreed
• To be continuously aware of personal and counter targets as agreed
• Actively seek ways to develop the account by maximizing use of tools available and outside activity and demonstrations
• Keep products merchandised to the highest standards & maintain well stocks shelves. Counters must have an up to date focused display. Initiate display activities whenever possible
• Ensure the counters, merchandise and testers are kept clean, tidy, and presentable always
• See that stock and promotions are well maintained and replenished and faced according to merchandising and display plans
• Ensure all product is security tagged
• Provide feedback to the Shop Supervisors of stock shortages, demands etc.
• Provide own sales feedback to company and supplier, ensuring it is relevant to the product
• Take an active lead in suggesting new products and ideas based on customer feedback
• Read Travel Retail literature to be up to date with product trends
• Ensure stock counts are carried out diligently
• Be security conscious of stock loss and report any losses immediately

Educational Qualifications

• Graduate (any stream)

Relevant Industry/Sector Experience

• 2 - 5 Years of experience in relevant category
• Retail experience

Skills & Competencies

• Customer Service Focused
• Retail Acumen
• Attention to deal
• Work on own initiative
• Communicate effectively
• Mathematical computations