UDAIPUR · FULLTIME
Branch Service Officer
AU Small Finance Bank
Udaipur · onsite · Posted 5d ago
Sourced from
Undisclosed0–6 yrsfulltimeUdaipur
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Section · 01
About this role
Group Company: AU Small Finance Bank Limited
Designation: Branch Service Officer
Office Location:
Position description: Responsible for handling customer service and branch operations, ensuring high service standards and compliance.
Primary Responsibilities:
- - Handle walk-in customers
- Resolve queries and complaints
- Assist in account opening and transactions
- Ensure compliance with KYC norms
Additional Responsibilities:
- - Support branch operations
- Participate in local marketing activities
Reporting Team
- Reporting Designation:
- Reporting Department:
Educational qualifications preferred
- Category:
- Field specialization:
- Degree:
- Academic score: Minimum 50%
- Institution tier: Tier 2 / Tier 3
Required Certification/s: NA
Required Training/s: Customer Service, Core Banking Systems
Required work experience
- Industry: Banking, Financial Services
- Role: Customer Service, Teller
- Years of experience: 1 to 3
Key Performance Indicators: - Customer satisfaction score
- Query resolution time
- Compliance adherence
- Query resolution time
- Compliance adherence
Required Competencies: - Customer Orientation
- Communication Skills
- Problem-solving
- Attention to Detail
- Communication Skills
- Problem-solving
- Attention to Detail
Required Knowledge: - Banking products
- KYC norms
- Branch operations
- KYC norms
- Branch operations
Required Skills: - Interpersonal skills
- MS Office
- CRM usage
- MS Office
- CRM usage
Required abilities
- Physical: NA
- Other: Patience, Empathy
Work Environment Details: Branch-based, customer-facing
Specific requirements
- Travel: Minimal (local marketing)
- Vehicle: Two-Wheeler Vehicle
- Work Permit: Must be authorized to work in India
Other details
- Pay Rate: Fixed + Incentives
- Contract Types: Full-time, Permanent
- Time Constraints: Standard banking hours
- Compliance Related: Adherence to RBI and internal policies
- Union Affiliation:
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer Servicecustomer satisfactioncrmBanking ProductsBanking SystemsLocal MarketingBankingCustomer OrientationCommunication SkillsFinancial ServicescomplianceKYCfinancemarketingBranch OperationsAccount Opening
Section · Company
About AU Small Finance Bank
AU Small Finance Bank
Banking
50.9k+
employees
1996
30 years old
Jaipur, Rajasthan
India
About
AU Small Finance Bank offer banking services such as personal banking, online banking, internet banking, business & corporate banking, insurance, loans, investments, retail banking & much more.
Industries
BankingFinancial Services
Employee ratings
14,223 reviews
3.8/ 5
Culture
3.6
Career growth
3.5
Work-life
3.7
Employees rate it well for
Work Culture1155Work Environment896Salary745Learning675Work Life Balance609
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