Branch Service Manager

Key Responsibilities

• Handle walk-in customer queries and provide quick, effective resolutions.
• Manage customer grievances received through multiple touch points and ensure timely closure.
• Process policy issuance and endorsements for walk-in customers and internal stakeholders.
• Perform quality checks on documents as per QC checklist
• Collaborate with cross-functional teams to implement quality and procedures as per Standard Operating Procedures (SOPs).
• Monitor and ensure adherence to Turnaround Time (TAT) for:
• Policy issuance
• Endorsements
• Service requests
• Handling Branch Admin activities
• Reconciliations of all the transactions involved in day-to-day activities including Banking
• Maintain high levels of customer satisfaction and service efficiency.

Skills Required

• Good typing speed and accuracy
• Basic knowledge of Microsoft Excel
• Strong communication and interpersonal skills

Qualification & Experience

• Full-time graduation
• Minimum 1-2 years of relevant experience in customer service or operations