Branch Service Incharge
Okaya Power · Patna · onsite · Posted 59d ago
₹4.0L - ₹7.5L PA4–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Manage day-to-day service operations at the branch, ensuring timely resolution of customer complaints related to batteries, inverters, and related products.
- Lead and monitor service engineers/technicians, ensuring TAT, first-time fix rate, PJP adherence, and customer satisfaction.
- Coordinate with dealers, distributors, ASPs, and internal teams for warranty claims, product replacements, spare parts, and technical issues.
- Monitor service MIS, complaint trends, warranty costs, spare consumption, and branch performance; identify areas for improvement.
- Ensure proper availability and control of service spares and maintain compliance with company service processes and policies
Sourced from naukri
Skills
customer satisfactionAfter Sales ServiceCustomer Satisfaction IndexService Operations
About Okaya Power
Okaya Power
Electrical Equipment
800
employees
1980
46 years old
New Delhi, Delhi
IN
₹7.1L PA avg
Avg at Okaya Power
₹4L – ₹7.5L PA
This role
About
Okaya is a leader among the battery companies in India.
Industries
Electrical EquipmentConsumer goodsManufacturing
Employee ratings
10 reviews
3.7/ 5
Culture
2.9
Career growth
2.6
Work-life
3.1
Employees rate it well for
Overall Company37Work-Life Balance36
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