Branch Service Incharge
Exide Industries · Not specified · onsite · Posted 68d ago
Not disclosed2–4 yrsfulltimeSourced from
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About this role
About This Job
Exide Industries Limited
Location: Maharashtra, India, India
Work Mode: On-site
Industry: Manufacturing
Job Description
Position: Branch Service Incharge
Key Responsibilities
Perform battery testing and diagnosis as per company SOPs using approved instruments.Support warranty evaluation, certification, and timely claim processing.Supervise, guide, and train service technicians and dealer staff on correct service practices.Manage battery movement, records, and stock coordination at service stations and in the field.Visit dealer premises and customer locations for service support, battery checking, and complaint resolution.Ensure service station and dealer infrastructure hygiene, safety, and compliance standards.Monitor service TAT, warranty risk, and adherence to company policies.Support failed battery analysis, scrap handling, and proper documentation.Use company systems such as SAP, WMS, dashboards, and reporting tools for service operations.Assist during internal and external audits and ensure availability of required records.Coordinate with cross-functional teams (Quality, R&D, Logistics, Sales) for issue resolution.
Deployment Flexibility
The engineer may be deployed at Service Stations or in Field roles, based on business requirements.Periodic role rotation (SS / Field) may be required for skill development and operational needs.
Experience
2 to 3 years
Exide Industries Limited
Location: Maharashtra, India, India
Work Mode: On-site
Industry: Manufacturing
Job Description
Position: Branch Service Incharge
Key Responsibilities
Perform battery testing and diagnosis as per company SOPs using approved instruments.Support warranty evaluation, certification, and timely claim processing.Supervise, guide, and train service technicians and dealer staff on correct service practices.Manage battery movement, records, and stock coordination at service stations and in the field.Visit dealer premises and customer locations for service support, battery checking, and complaint resolution.Ensure service station and dealer infrastructure hygiene, safety, and compliance standards.Monitor service TAT, warranty risk, and adherence to company policies.Support failed battery analysis, scrap handling, and proper documentation.Use company systems such as SAP, WMS, dashboards, and reporting tools for service operations.Assist during internal and external audits and ensure availability of required records.Coordinate with cross-functional teams (Quality, R&D, Logistics, Sales) for issue resolution.
Deployment Flexibility
The engineer may be deployed at Service Stations or in Field roles, based on business requirements.Periodic role rotation (SS / Field) may be required for skill development and operational needs.
Experience
2 to 3 years
Sourced from foundit
Skills
dashboardsSAPbattery movement recordsservice practiceswarranty evaluationwmsReporting toolsdiagnosisclaim processingService Supportcomplaint resolutioncompliance standardsBattery testingStock CoordinationDocumentation
About Exide Industries
Exide Industries
Auto Components
5.1k+
employees
1947
79 years old
Kolkata, West Bengal
India
₹10.1L PA avg
Avg at Exide Industries
About
Exide Industries Limited is one of India's largest selling battery companies.
Industries
Auto ComponentsManufacturingElectronics
Employee ratings
10 reviews
3.4/ 5
Culture
1.6
Career growth
1.6
Work-life
1.8
Employees rate it well for
Job Security34Overall Company34
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