Branch Service Incharge-Bengaluru
Exide Industries · Bengaluru · onsite · Posted 72d ago
Undisclosed1–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Administer and perform all activities in line with the company procedures regarding service department.
- Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures.
- Maintain inventory of spare parts for service Centre.
- Developed new business and maintain long term relationship for future business prospects
- Leading training and motivating team ensuring optimum performance.
- Motivating & Keeping the team spirit high ensuring minimum attrition.
- Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures.
- Manage customer complaints and ensure the TAT targets at all the branch levels.
- Ensure the service SLAS and KPIs are met as per the business requirement.
- Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.
Sourced from naukri
Skills
AftersalesWarranty ManagementWarranty HandlingCustomer ComplaintsCustomer Satisfaction IndexAfter Market ServiceField ServiceTechnical ServicesAfter Sales Support
About Exide Industries
Exide Industries
Auto Components
5.1k+
employees
1947
79 years old
Kolkata, West Bengal
India
₹10.1L PA avg
Avg at Exide Industries
About
Exide Industries Limited is one of India's largest selling battery companies.
Industries
Auto ComponentsManufacturingElectronics
Employee ratings
10 reviews
3.4/ 5
Culture
1.6
Career growth
1.6
Work-life
1.8
Employees rate it well for
Job Security34Overall Company34
Find them on