Branch Sales Manager

The key functions will be

• Profitability Management - Maintaining & optimizing profitability for the branch
• Target setting & management Monitoring branch targets in numbers & volumes
• Portfolio quality management - through superior underwriting, working closely with collections
• Cost management managing all branch operating costs including cost of acquisition, operations etc.
• People management – Motivating team, handling HR & administration function of the branch
• Customer experience management - Ensuring superior customer experience and handling customer

service in terms of collections, pre closures & service issues

Business

• Achieve contributed value targets set for the branch

• Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales

targets while controlling delinquencies and frauds

• Provide superior customer experience

• Manage TAT’s on credit & processing

• Minimize pre & post disbursal discrepancies

Monitoring Performance

• Monitoring Branch performance in terms of key drivers i.e.

• Contributed Value....Volumes / Profitability / Expenses / Losses

• Employee Retention

• Employee Productivity

• Customer experience

• Monitor individual performance of each employee, continuously work to maximize productivity

People Management

• Motivate and develop branch team

• Drive branch team to excel.

• Manage and mentor the team and keep attrition of branch staff low

• Conduct regular meeting with branch staff

• Provide open and honest feedback and ask for feedback.