Branch Sales Manager-Micro Mortgages

• POSITION DESCRIPTION JOB TITLE : Branch Sales Manager-Micro Mortgages GRADE : M DEPARTMENT : Micro Mortgages LOCATION : BRANCH SUB-DEPARTMENT : TYPE OF POSITION : Full-time REPORTS TO : Area Manager-Micro Mortgages REPORTING INTO
• Relationship Officer-Micro Mortgages
• Portfolio Officer-Micro Mortgages
• ROLE PURPOSE & OBJECTIVE
• Interact with the customers, look out for the requirements of the customers who wish to take a micro mortgage loan, creating the demand for the same and fulfilling the demand.
• Managing End to End sales life cycle of tapping prospects through marketing activities, understanding their requirement and rendering advice
• Negotiating with customers, timely disbursement of loan and providing other Bank Products.
• Implementing tactics to enhance market penetration through Bank branches, Connectors, customer referrals and marketing activities.
• To set up distribution through builder Empanelment (APF), Marketing activities, relationship management with stakeholders as required
• SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE
• Cost of hiring and placing new Relationship Officers and Portfolio Officers at Branches
• Operational Cost of managing the Conveyance and Claims of Relationship Officers
• Cost of procurement marketing collaterals, sales aids.
• Shall be expected to manage a portfolio of Rs.10 Cr. Progressively
• Managing a housing vertical's product across the location of operations
• Managing assets like marketing collaterals, Stationary, Dockets and Systems
• Managing a team size of 2-3 ROs/POs reporting into the role.
• KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials

• Aligning with bank Branches & other Ujjivan teams (Micro-Banking & others) for increasing Traffic for MM
• Increase distribution by interacting closely with MB team and other internal sources
• Targets on number & value of files for Log-in, approval, disbursement of HL
• Collection of Bounced cases for no zero-default track of all customers sourced
• FTR on all files

Customer (Both Internal & External)

• Attend and address customer queries and grievances within the defined TAT.
• Managing internal and external customer relationship to ensure customer satisfaction.
• Ensure customers are educated about all products/services offered by Ujjivan.
• Ensure lower customer attrition by providing different products as per customer requirement.
• Focus on lower TAT as per laid down standards.

Internal Process

• Manage and nurture the team reporting into this role
• FTR on all work/processes/ files
• Well spread file flow of log-in and disbursal over a month
• Documentation and preparation of process manuals.

Innovation & Learning

• Work towards grooming self for next level of Area Manager with help of supervisor.
• Completion of goal setting and appraisal on time
• MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational

Qualifications

• Graduate with 3-8 years' experience in mortgages industry. Experience (Years and Core Experience Type)
• 3-8 years in sales and documentation of loans of which at least 2 years in Housing Loans, home loans or loans against property in an NBFC/ Bank/HFC. Mixed experience of Sales & Credit is acceptable but should be predominantly in sales. Certifications
• Relevant certifications shall be an added advantage Functional Skills
• Ability to create teams and drive sales performance. Will be required to take complete ownership of Housing business at Cluster level.
• Ability to engage with customers, Plan & execute Marketing and Sales promotion
• Ability to speak and read regional language(s)- is desirable. Ability to communicate in English (Read-speak-write) is required. Has good verbal fluency and uses simple, clear and purposeful language.
• Adequate Computer knowledge Behavioral Skills
• Sound Product knowledge
• Should possess Training Skills
• Willingness to travel & relocation as per business requirements and career opportunities
• Managing customer relations
• Performance oriented Competencies
• Good Computer Knowledge
• Competent to handle MIS systems and Lending Software
• KEY INTERACTIONS INTERNAL EXTERNAL
• Product and Marketing Team
• Regional Operations, Credit
• Audit, Vigilance and FCU team
• Area Technical Manager
• Legal Vendors
• External marketing agencies
• Competitor Counterparts PREPARED BY: Preshaanth R DATE: 31-01-2025 REVIEWED BY: Rishu Kumar DATE: 31-01-2025 LAST UPDATED BY: TM Team DATE: 17-03-2025