Branch Recovery Manager

Branch Recovery Manager

Key Responsibilities

• Achieve monthly, quarterly, and annual recovery targets for assigned branch portfolio.
• Monitor delinquent accounts and take proactive measures to improve collection efficiency.
• Manage collections across various buckets including Early Delinquency, Soft Collections, Hard Collections, and NPA accounts.
• Lead and supervise field recovery executives and collection teams.
• Coordinate with external recovery agencies and monitor their performance.
• Handle high-value and critical recovery cases through negotiations and settlements.
• Ensure timely resolution of overdue accounts and reduce portfolio delinquency.
• Track collection performance through daily MIS and recovery reports.
• Coordinate with legal teams for recovery proceedings, repossession, and settlement cases.
• Ensure adherence to RBI guidelines, company policies, and ethical collection practices.
• Address customer queries and escalations related to collections and recoveries.
• Conduct portfolio reviews and implement strategies to improve asset quality.

Desired Candidate Profile

• Graduate in any discipline.
• 4-8 years of experience in Collections/Recovery within NBFCs, Banks, Housing Finance or Microfinance.
• Strong understanding of collection processes, delinquency management, and recovery strategies.
• Experience in handling field collection teams and recovery agencies.
• Good negotiation, communication, and customer management skills.
• Knowledge of legal recovery procedures and compliance requirements.
• Proficient in MS Excel and MIS reporting.
• Ability to work under pressure and achieve recovery targets.