Branch Operations / Sales Manager

Role & responsibilities

• Manage day-to-day branch operations for the housing loan business.
• Handle customer service and resolve queries related to home loan applications, documentation, disbursement, and repayments.
• Verify and process home loan application forms, KYC documents, income documents, property documents, and other supporting documents.
• Ensure all loan files are complete, accurate, and compliant with company policies.
• Coordinate with Sales, Credit, Legal, Technical, Collections, and Head Office teams for smooth and timely processing of housing loan cases.
• Coordinate the sanction, documentation, and disbursement process for home loans.
• Follow up on pending documents, legal/technical reports, agreements, and other requirements for timely loan disbursement.
• Maintain accurate customer records, loan files, registers, system entries, and branch documentation.
• Prepare and maintain daily, weekly, and monthly MIS reports related to branch operations and loan processing.
• Ensure compliance with KYC, AML, company policies, internal controls, and applicable regulatory requirements.
• Handle post-disbursement documentation and ensure proper maintenance of loan records.
• Coordinate with customers for document submission, pending requirements, and operational queries.
• Support EMI/repayment-related customer requests and coordinate with relevant teams for resolution.
• Assist the Branch Manager in maintaining operational efficiency, customer service standards, and branch compliance.
• Support internal and external audits and ensure timely closure of audit observations.
• Maintain confidentiality and security of customer and loan-related information.

Preferred candidate profile

• Graduate in any discipline; B.Com / BBA / BBM / MBA / Finance / Banking preferred.
• 310 years of experience in Branch Operations, Housing Finance, Home Loans, NBFC, Banking, or Retail Lending.
• Candidates with prior experience in home loan/housing finance operations will be preferred.
• Good knowledge of home loan documentation, KYC, property documents, loan processing, and disbursement procedures.
• Strong understanding of branch-level operational activities and customer service.
• Good communication and interpersonal skills with a customer-focused approach.
• Good working knowledge
• Strong attention to detail with good documentation and record-keeping skills.
• Good coordination and follow-up skills with internal teams and customers.
• Ability to manage multiple loan files and meet defined turnaround times.
• Should be reliable, organized, and comfortable working in a target- and deadline-oriented environment.
• Candidates from Housing Finance Companies, NBFCs, Banks, or Mortgage/Loan Processing organizations are preferred.