KARNAL · FULLTIME
Branch Operations Manager
Catholic Syrian Bank
Karnal · onsite · Posted 4d ago
Sourced from
Undisclosed3–9 yrsfulltimeKarnal
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Section · 01
About this role
To manage branch operations through monitoring of operational activities, evaluation of service quality, adherence to regulatory and compliance requirements, and implementation of operational controls to ensure efficient service delivery and customer experience.
Experience: 3 to 9 years (branch ops)
Qualifications: Graduate; Banking certifications preferred
Certifications: Preferred - JAIIB/CAIIB
- Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
- Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
- Ensure accurate account opening/KYC with CKYC uploads and documentation quality
- Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes
- Prepare for audits/inspections; maintain records and resolve observations on time
- Cross-sell insurance/investments and activate digital banking for all new customers
- Train frontline on process updates and compliance requirements
- Inventory management of customer Deliverables and gold loan packets.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ExperienceGold LoanAudit ComplianceHashiCorp Vaultservice deliveryService qualityDigital BankingauditsCkycBankingInventory ManagementoperationscomplianceKYCBranch OperationsAccount Opening
Section · Company
About CSB Bank
Catholic Syrian Bank
Banking
7.9k+
employees
1920
106 years old
Thrissur/Trichur, Kerala
India
₹6.7L PA avg
Avg at CSB Bank
About
Catholic Syrian Bank is positioned in the financial services sector, delivering a comprehensive range of banking products tailored for SMEs, retail, and NRI customers.
Industries
BankingFinancial Services
Employee ratings
10 reviews
3.2/ 5
Culture
2.7
Career growth
2.5
Work-life
2.8
Employees rate it well for
Compensation & Benefits32Overall Company32
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