Branch Operations Manager| Sirkali

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB

- Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
- Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
- Ensure accurate account opening/KYC with CKYC uploads and documentation quality
- Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes
- Prepare for audits/inspections; maintain records and resolve observations on time
- Cross-sell insurance/investments and activate digital banking for all new customers
- Train frontline on process updates and compliance requirements
- Inventory management of customer Deliverables and gold loan packets.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.