Branch Operations Manager -Pest Management - Pune

Role: Branch Operations Manager Pest Management
Location: Pune
Experience: 8+ Years (Pest Management )
Qualification: Graduate in Science, preferably with specialization in Agriculture or Chemistry; MBA preferred

Key Responsibilities:

• Take end-to-end ownership of branch operations, ensuring efficient, profitable, and customer-focused service delivery.
• Plan, manage, and monitor daily operations to ensure all services are delivered as per agreed SLA, SOP, quality, and safety standards.
• Lead, coach, and develop the branch operations team, including Service Managers, Supervisors, Technicians, and support staff.
• Ensure optimum manpower deployment, route planning, productivity, attendance, and utilization of field resources.
• Monitor service quality through regular field audits, customer feedback, complaint analysis, and corrective actions.
• Drive customer retention and service excellence, ensuring timely resolution of customer complaints and escalations.
• Coordinate closely with the Sales and Key Accounts teams to ensure smooth onboarding and execution of new customers.
• Identify opportunities for branch-level business growth, including new customer acquisition, renewals, additional services, cross-selling, and up-selling.
• Ensure effective coordination between operations, sales, finance, and commercial teams for smooth branch functioning.
• Ensure timely invoicing and accurate billing, minimizing billing errors, deductions, and revenue leakage.
• Own branch-level collections and DSO performance and ensure receivables are collected within agreed credit terms.
• Monitor branch profitability through effective control of manpower costs, material consumption, vehicle expenses, overtime, and other operating costs.
• Ensure optimum utilization and control of pest management materials, equipment, vehicles, and other branch assets.
• Ensure compliance with statutory requirements, customer-specific standards, safety procedures, and company policies.
• Conduct regular performance reviews with the team and implement corrective and preventive actions wherever required.
• Build a strong performance-driven culture focused on service quality, customer retention, productivity, profitability, and cash realization