KOTA · FULLTIME
Branch Operations and Service Manager Swadesh Banking
AU Small Finance Bank
Kota · onsite · Posted 2d ago
Sourced from
Undisclosed2–6 yrsfulltimeKota
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Section · 01
About this role
Group Company: AU Small Finance Bank Limited
Designation: Branch Operations and Service Manager Swadesh Banking
Office Location:
Position description: Responsible for overseeing branch operations, ensuring service quality, and managing customer relationships in Swadesh Banking branches.
Primary Responsibilities:
- - Oversee branch operations
- Ensure high service standards
- Manage customer relationships
- Ensure compliance with banking norms
Additional Responsibilities:
- - Support branch acquisition targets
- Coordinate with product and operations teams
- Maintain MIS and reports
Reporting Team
- Reporting Designation:
- Reporting Department:
Educational qualifications preferred
- Category:
- Field specialization:
- Degree:
- Academic score: Minimum 55%
- Institution tier: Tier 1 / Tier 2
Required Certification/s: NA
Required Training/s: Branch Operations, Customer Service
Required work experience
- Industry: Banking, Financial Services
- Role: Branch Operations, Customer Service
- Years of experience: 4 to 8
Key Performance Indicators: - Service quality score
- Compliance adherence
- Customer satisfaction
- Operational efficiency
- Compliance adherence
- Customer satisfaction
- Operational efficiency
Required Competencies: - Customer Orientation
- Operational Excellence
- Communication
- Problem-solving
- Operational Excellence
- Communication
- Problem-solving
Required Knowledge: - Branch operations
- Banking products
- KYC norms
- Banking products
- KYC norms
Required Skills: - Interpersonal skills
- MS Office
- CRM usage
- MS Office
- CRM usage
Required abilities
- Physical: NA
- Other: Leadership, Decision-making
Work Environment Details: Branch-based, customer-facing
Specific requirements
- Travel: Minimal (local marketing)
- Vehicle: Two-Wheeler Vehicle
- Work Permit: Must be authorized to work in India
Other details
- Pay Rate: Fixed + Incentives
- Contract Types: Full-time, Permanent
- Time Constraints: Standard banking hours
- Compliance Related: Adherence to RBI and internal policies
- Union Affiliation:
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer Servicecustomer satisfactioncrmBanking ProductsService qualityLocal MarketingBankingCustomer OrientationoperationsFinancial ServicescomplianceKYCCustomer RelationshipsfinancemarketingBranch Operations
Section · Company
About AU Small Finance Bank
AU Small Finance Bank
Banking
50.9k+
employees
1996
30 years old
Jaipur, Rajasthan
India
About
AU Small Finance Bank offer banking services such as personal banking, online banking, internet banking, business & corporate banking, insurance, loans, investments, retail banking & much more.
Industries
BankingFinancial Services
Employee ratings
14,223 reviews
3.8/ 5
Culture
3.6
Career growth
3.5
Work-life
3.7
Employees rate it well for
Work Culture1155Work Environment896Salary745Learning675Work Life Balance609
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