Branch Manager

Company Description PNB Housing Finance Limited is a leading housing finance provider with over three and a half decades of specialized experience in enabling home ownership across India. Promoted by Punjab National Bank and registered with the National Housing Bank, the company offers a wide range of housing and related loan products for individuals and businesses. Its equity shares are listed on the NSE and BSE, and it holds strong credit ratings from CARE, India Ratings, ICRA, and CRISIL with a stable outlook. With a robust distribution network across 20 states and a dedicated in-house sales subsidiary, PNB Housing Finance delivers customer-centric solutions, including online applications, doorstep service, instant e-approvals, and customized eligibility programs. The organization focuses on competitive interest rates and modern services, supported by a professional Customer Service team and a structured Careers platform.

Role Description The Branch Manager role in Raipur is a full-time, on-site position responsible for overseeing overall branch operations and business growth. The Branch Manager will lead and supervise branch staff, set and monitor sales targets, and ensure compliance with internal policies and regulatory requirements. Daily activities include managing the home loan and related product portfolio, driving customer acquisition and retention, and ensuring high-quality customer service at the branch. The role involves reviewing and approving loan proposals within delegated authority, tracking performance metrics, and implementing strategies to improve productivity and portfolio quality. The Branch Manager will also coordinate with regional and corporate teams, build strong relationships with local channel partners, and represent the brand in the local market.

Qualifications

• Strong sales and business development skills, including experience in driving branch-level growth and achieving revenue and portfolio targets.
• Proficiency in branch operations and process management, with the ability to oversee documentation, underwriting workflows, and regulatory compliance.
• Demonstrated leadership and people management capabilities, including team supervision, performance coaching, and staff development.
• Excellent customer relationship management skills, with an emphasis on service quality, problem-solving, and retention of key clients and partners.
• Sound understanding of housing finance or retail lending products; prior experience in NBFCs, banks, or financial services is highly beneficial.
• Strong analytical and decision-making skills for evaluating loan proposals, assessing risk, and maintaining portfolio health.
• Effective communication and interpersonal skills, with the ability to collaborate with internal stakeholders and external channel partners.
• Bachelor's degree in Business, Finance, Commerce, or a related field; a postgraduate degree or professional certification in finance or management is an advantage.
• Comfort with using digital tools, CRM systems, and basic MS Office applications for reporting and branch performance tracking.
• Local market knowledge of Raipur