Branch Manager

Business Development and Sales:

• Drive loan sales.
• Meet monthly and annual revenue and portfolio targets.
• Analyze local market trends and build community rapport to find new clients.

Credit Quality and Collections:

• Monitor credit underwriting standards to ensure asset quality.
• Oversee timely loan repayments and recovery efforts.
• Minimize Non-Performing Assets (NPAs) and manage delinquency rates.

Branch Operations and Profitability:

• Manage day-to-day administration and workflow.
• Control operating expenses to maximize branch profitability.
• Oversee loan processing, documentation, and disbursement coordination.

Team Leadership and Management:

• Hire, train, and mentor branch staff.
• Conduct performance evaluations and motivate the team.
• Manage staff scheduling and maintain high team retention.

Compliance and Risk Management:

• Ensure strict adherence to Reserve Bank of India (RBI) guidelines and internal NBFC policies.
• Act as a local point of contact for internal and external audits.
• Mitigate operational, legal, and reputational risks at the branch level.

Customer Relationship Management:

• Provide high standards of client service.
• Handle escalated customer queries and dispute resolution promptly