Branch Manager

Roles and Responsibilities :

• Manage daily operations of the branch, ensuring efficient use of resources and optimal customer service.
• Develop and implement strategies to increase sales, improve customer satisfaction, and enhance branch profitability.
• Lead a team of staff members, providing guidance on sales techniques, product knowledge, and customer service standards.
• Monitor performance metrics such as CASA (Current Account Savings Account) growth, loan portfolio quality, and other key indicators.

Job Requirements :

• 7-20 years of experience in retail banking or related field with expertise in branch handling.
• Proven track record in managing teams to achieve sales targets and improve operational efficiency.
• Strong understanding of retail branch banking principles including deposit products, lending services, investment products etc.