Branch Manager

Role & responsibilities

• Branch Operations Management Supervise day-to-day operations to ensure efficiency, accuracy, and compliance.
• Portfolio Security Monitor and safeguard loan and savings portfolios, ensuring timely collection and minimal delinquency.
• Program & Policy Implementation Execute company policies and microfinance programs as approved by the central office.
• Customer Service Maintain strong client relationships and ensure a high standard of service delivery.
• Client & Staff Management – Lead, train, and motivate branch personnel; ensure effective client engagement.
• Financial Planning & Reporting – Prepare budgets, forecasts, and performance plans; submit accurate reports within deadlines.
• Market Positioning – Identify growth opportunities and strengthen the branch’s presence in the community.
• Information Management – Maintain accurate and timely records, ensuring integrity of data in systems and reports.

Experience & Skills:

• Minimum 1 year in personnel management, program planning, monitoring, and evaluation.
• Knowledge of lending processes and business analysis.
• Strong oral and written communication skills.
• Proficiency in computer applications.

Personal Attributes:

• flexible, team-oriented, and committed to development work.
• God-fearing, responsible, patient, hardworking, disciplined, and fair.
• Analytical, risk-taker, and open to field work.

Job Location

All Kerala requirements