Branch Manager

Creating a high quality portfolio: BM is responsible for both creating and maintaining a high quality portfolio. •

Sanctioning loans: Once all credit checks are complete, the BM is responsible for sanctioning the loan on the system. • Monitoring cash management:

BM is responsible for conducting cash reconciliation at the end of every day.

• Ensuring on-time collections: • Managing and monitoring branch: BM will lead a branch huddle every evening, to understand daily operations and troubleshoot problems. BM will also attend to branch administrative issues as and when they arise.

• Maintaining productivity/profitability: BM will monitor profitability and performance of the branch using various productivity, efficiency and financial parameters. •

Leading and training CROs and ABMs: BM will support individual Customer Relationship Officers(CRO) through their career development.

If required, he/she will also lead training programs. He will closely track the ABM and provide feedback/training to enhance the performance and help him in reaching the next level. •

Ensuring low risk: Identify and analyze risks (economic, social, political, etc) related to broader loan portfolio; ensure portfolio diversification and quality across activities and Area Ensuring customer satisfaction: Ensure high level of customer satisfaction through high service quality. Coach Assistant Branch Manager in analyzing reasons behind high drop-out rates and identifying techniques to reduce drop-out problems.