Branch Manager

Position Overview:

The Sales Manager/ Senior Sales Manager – MICE will be responsible for developing new MICE business opportunities and expand customer base. He should also be able to maximize up selling opportunities and forge / develop close business relationships with key decision makers in target organizations. The ideal candidate should have a proven track record in new client acquisition & exceeding targets.

Key Accountabilities

• Build account strategy & implement/develop the necessary sales actions to increase the key accounts revenue. Management of a personal portfolio of prospect & suspect Corporate & MICE accounts,

• Responsible for developing new business opportunities and expand customer base in order to achieve sales target in a competitive environment.

• Implement and execute all sales objectives and action plans to reach and exceed set targets.

• Maximize up selling opportunities by proposing additional events and activities suitable and complimenting to the current clients.

• Maintain a strong pipeline of prospects and follow the sales process with the required rigor.

• Build relationships and manage suppliers and vendors to deliver value to customers and meet company revenue objectives.

• Build & sustain productive relationships with existing clients, key influences and decision makers to drive client retention and expansion efforts. Personally lead Account Reviews with large customers.

• Collaborate with internal stakeholders to meet shared objectives around profitable client retention and expansion. Provide regular and constructive feedback on client and customer satisfaction and other issues to internal teams and support timely resolution as necessary.

• Responsibility for ensuring monthly, yearly sales statistics/forecasts and any other information as required in a timely manner

Key Skills

The ideal candidate will have a guest and service oriented attitude, backed up by a pro active approach and a strong drive for results.

• Have a proven track record in exceeding targets with the ability to identify, implement and execute sales strategies.
• highly sophisticated communication skills with proficiency in written as well as oral communications.
• Good product knowledge on Destinations and MICE group operations. Strong MICE Corporate experience and market relations.
• Experience in interacting at an executive level, coupled with strong relationship management, communication and influencing skills.
• Should have an ability and past experience of successfully delivering in a fast paced dynamic environment.
• Effective networking skills

Qualifications and Experience

• Bachelor in business administration or relevant field; certification in sales or marketing will be an asset
• Reasonably travelled and strong destination knowledge.
• 7-12 years relevant experience in MICE Sales and Client Management. Experience preferably in TMC will be preferred.
• Familiar with Sales pipeline