Branch Manager - Sales

Department: Sales & Business Development

Reports To: Associate Director

Team Size: Approximately 50 - 60 employees

Industry: EdTech / Higher Education / Executive Education

Employment Type: Full-time

Office Timings: 10:00 AM - 7:00 PM

About Jaro Education:

Jaro Education is an established EdTech company and a pioneer in executive education, offering online management, technology, and professional upskilling programs to working professionals.

The organization collaborates with reputed business schools, universities, and academic institutions in India and internationally.

With a strong corporate network and an alumni base of over 2 lakh, Jaro Education provides learners access to programs from leading institutions, including IIMs, IMT Ghaziabad, Welingkar Institute of Management, Shiv Nadar University, Alliance University, and international academic partners.

Role Overview:

Jaro Education is seeking a results-driven Branch Manager - Sales to lead branch-level sales operations, manage a large team, and drive revenue growth.

The role involves implementing sales strategies, monitoring team performance, improving lead conversion, and ensuring achievement of branch targets.

Reporting to the Associate Director, the Branch Manager will oversee approximately 50 - 60 employees, including Deputy Branch Managers, Assistant Managers, Managers, and Team Leaders.

The ideal candidate will have strong experience in sales leadership, people management, performance monitoring, and operational execution, preferably within EdTech, education, or another target-driven sales environment.

Key Responsibilities:

1. Sales Strategy and Revenue Achievement:

- Develop and execute branch-level sales plans aligned with organizational revenue objectives.

- Drive achievement of monthly, quarterly, and annual sales targets.

- Monitor sales performance, lead conversion, enrolments, and revenue generation.

- Identify performance gaps and implement corrective measures to improve productivity.

- Optimize sales processes and follow-up mechanisms to improve conversion rates.

- Identify opportunities to expand the customer base and increase program enrolments.

2. Team Leadership and Management:

- Lead and manage a team of approximately 50 - 60 employees across multiple sales levels.

- Guide Deputy Branch Managers, Assistant Managers, Managers, and Team Leaders in achieving individual and team targets.

- Establish clear performance expectations, sales goals, and accountability standards.

- Conduct regular team meetings, sales reviews, and performance discussions.

- Coach and mentor team leaders and managers to improve productivity and sales effectiveness.

- Identify training needs and support employee development and motivation.

- Build a performance-oriented culture focused on revenue achievement, collaboration, and customer satisfaction.

3. Sales Operations and Branch Management:

- Oversee daily sales activities and ensure smooth branch operations.

- Ensure effective lead allocation, follow-ups, pipeline management, and sales reporting.

- Monitor adherence to established sales processes and organizational policies.

- Identify operational bottlenecks and implement improvements to enhance team efficiency.

- Coordinate with internal teams to ensure timely resolution of operational issues.

- Maintain consistent execution of sales strategies across teams.

4. Performance Monitoring and Improvement:

- Define and track KPIs for individuals, teams, and the overall branch.

- Monitor sales productivity, lead-to-enrolment conversion, revenue performance, and target achievement.

- Conduct periodic performance evaluations and identify improvement areas.

- Implement performance improvement plans where required.

- Recognize high-performing employees and encourage continuous improvement.

- Use performance data to make informed decisions and strengthen sales outcomes.

5. Customer Relationship Management:

- Ensure professional handling of prospective student and customer inquiries.

- Monitor customer concerns, escalations, and complaints to support timely resolution.

- Maintain high standards of communication and customer engagement throughout the enrolment journey.

- Identify opportunities to improve customer experience, satisfaction, and referrals.

- Support the team in addressing customer objections and communicating program value effectively.

6. Reporting and Business Analysis:

- Prepare regular reports on sales performance, revenue, enrolments, pipeline health, and team productivity.

- Analyse branch-level data to identify trends, risks, and opportunities for growth.

- Provide performance updates and actionable recommendations to the Associate Director.

- Forecast sales performance and track progress against assigned targets.

- Evaluate the effectiveness of sales initiatives and implement improvements.

7. Cross-Functional Collaboration:

- Coordinate with Marketing to improve lead quality and campaign conversion.

- Work with Finance on sales reporting, revenue-related processes, and budget monitoring.

- Collaborate with HR on hiring requirements, employee development, and performance management.

- Maintain clear communication between branch teams and senior management.

- Support the implementation of company-wide sales initiatives and business priorities.

Required Qualifications:

- Bachelor's degree in Business Administration, Marketing, Management, or a related field.

- MBA or postgraduate qualification preferred.

- 6 - 8 years of experience in sales, business development, sales operations, or team management.

- Demonstrated experience in achieving revenue targets and managing large sales teams.

- Experience leading managers, team leaders, or multi-level sales teams.

- Strong understanding of sales processes, lead conversion, and performance management.

Required Skills:

- Sales strategy and revenue generation

- Team leadership and people management

- Branch operations and sales execution

- KPI monitoring and performance improvement

- Lead management and conversion optimization

- Sales forecasting and reporting

- Customer relationship management

- Coaching and employee development

- Data-driven decision-making

- Communication, negotiation, and problem-solving

Key Performance Indicators (KPIs):

- Achievement of branch revenue and sales targets

- Lead-to-enrolment conversion rate

- Team productivity and individual target achievement

- Sales pipeline performance and forecast accuracy

- Customer satisfaction and complaint resolution

- Employee performance, engagement, and retention

- Operational efficiency and compliance with sales processes

Preferred Industry Experience:

- Candidates from EdTech, higher education, online learning, executive education, professional training, or other high-volume, target-driven sales environments will be preferred.

Why Join Jaro Education?:

- Work with an established organization in the executive education and upskilling sector.

- Lead a large sales team and contribute directly to branch growth.

- Work with programs offered in collaboration with reputed academic institutions.

- Take ownership of sales performance, team development, and operational execution