Branch Manager - Sales - Banking

Role Overview:

As a Branch Manager, you will serve as the primary leader for our retail banking operations in Gurugram, acting as the face of the organization for our high-value clientele. Your day-to-day involves steering the branch toward aggressive growth targets, overseeing seamless service delivery, and fostering a high-performance culture within your team. You will collaborate closely with regional leadership, product heads, and internal support functions to ensure that our banking solutions align with customer needs. By maintaining rigorous operational standards and driving business development initiatives, you will directly influence the branch's profitability, market share, and overall customer satisfaction index.

The job description for a Branch Manager centers on managing a profit center, driving sales growth, and overseeing daily branch operations.

Key Responsibilities:

- Profit & Loss (P&L) Management: Take full ownership of branch revenue, cost optimization, and overall financial profitability.

- Sales & Business Growth: Drive targets for CASA (Current Account Savings Account), fixed deposits, fee income, and third-party wealth/insurance products.

- Operations & Service Management: Oversee daily branch workflow, ensure high standards of customer service delivery, and resolve escalated complaints.

- Compliance & Audit: Maintain strict adherence to internal bank policies, regulatory requirements, and audit mandates.

- Team Leadership: Lead, train, and motivate branch staff to achieve individual and collective targets.