Branch Manager - MFI North

Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his/her branch on people metrics and drive all compliances as required for the branch.

• Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day
• Ensure execution of the defined activity plan for customer visits by the team during the day
• Detailed supervision and monitoring of the branch; conduct huddles with the team, understand and resolve pain areas
• Attend center meetings and meet customers. Conduct group recognition tests basis operating model
• Track and facilitate disbursements as planned for the day and month
• Ensure 100% compliance of all business policies and SOPs for the branch
• Assists in collections cases in higher buckets; works with teams and jointly visits customers in the location
• Nominates team members for reward and recognition commensurate with their achievements; appreciates team members appropriately in internal forums as relevant
• Ensuring critical parameters like lead to login are executed as per matrix
• Meets customers regularly in the location and manage health and quality of portfolio as per defined targets
• Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals/ soft facilities of branch hygiene and upkeep respectively

• Employee Attrition
• Portfolio quality and monitoring; manage portfolio as per defined targets
• Compliance on all business parameters; zero audit findings for the branch

• Qualifications: Graduation
• Work Experience: 4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager