Branch Manager/Gold Appraiser/Customer Care Executivr - Gold Loans

Branch Manager (BM)- Gold Loan

Gold Appraiser (GA)

Roles and Responsibilities:

• Assess and evaluate the purity and weight of gold ornaments/jewelry for pledging.
• Provide accurate valuation as per company guidelines and current market rates.
• Maintain proper documentation and system entries for appraised items.
• Handle pledged gold securely and ensure proper storage in the branch vault.
• Assist in loan processing and ensure compliance with internal policies.
• Support in gold auctions, loan closure, and coordination with credit operations.
• Promote and sell health insurance and business loans to interested customers.
• Achieve monthly cross-sell targets alongside core appraisal duties.
• Contribute to overall branch performance and customer satisfaction.

Customer Care Executive (CCE) - Gold Loan Division

Roles & responsibilities

• Handle walk-in customers and assist them with gold loan products.
• Explain loan terms, interest rates, and repayment procedures to customers.
• Perform KYC verification and ensure proper documentation.
• Maintain strong follow-up with customers for loan renewals and repayments.
• Manage customer queries, complaints, and service requests efficiently.
• Support branch operations including vault management (as needed).
• Coordinate with the sales team for lead conversion and customer engagement.
• Actively cross-sell health insurance and business loan products to eligible customers.
• Achieve assigned sales targets for third-party products as per company norms.
• Ensure accurate data entry and reporting of cross-sell activities.
  

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HR Shahid Alam - [phone removed]