Branch Manager for Two Wheeler loan

Company Description AU SMALL FINANCE BANK began as the entrepreneurial vision of founder Sanjay Agarwal and a skilled professional team over three decades ago. The bank has grown rapidly and is now on its path to transitioning into a Universal Bank, while maintaining strong customer-centric values. AU SMALL FINANCE BANK focuses on designing financial solutions based on the specific needs of its customers, aiming to enrich lives and support long-term financial wellbeing. As the organization expands, it remains committed to serving the broader community and aligning growth with social and economic progress.

Role Description The Branch Manager is a full-time, on-site role based in Bhavnagar, responsible for leading overall branch operations and business growth. This role involves managing daily banking activities, supervising branch staff, ensuring adherence to regulatory and internal compliance standards, and maintaining high levels of service quality. The Branch Manager will drive customer acquisition and retention, oversee sales of banking products, monitor key performance metrics, and implement strategies to achieve branch targets. The role also includes handling escalated customer issues, maintaining strong local market relationships, and ensuring efficient cash, risk, and audit management within the branch. The Branch Manager will report on branch performance, support staff development through coaching, and foster a collaborative, ethical work environment.

Qualifications

• Candidates should possess strong leadership, team management, and people development skills to effectively guide branch staff and build a high-performing culture.
• Candidates should possess sound knowledge of retail banking operations, branch processes, and regulatory/compliance requirements applicable to financial institutions.
• Candidates should possess customer relationship management, negotiation, and problem-solving skills to address diverse customer needs and resolve issues promptly.
• Candidates should possess business development, sales planning, and target achievement skills to grow branch portfolios and drive revenue in the local market.
• Candidates should possess analytical, reporting, and decision-making skills to monitor branch performance, manage risk, and support strategic initiatives.
• Relevant bachelor's degree in finance, commerce, business administration, or a related field; an advanced degree or professional certification in banking or financial services is an advantage.
• Prior experience in branch management or supervisory roles in banking or financial services, preferably within retail or small finance segments.
• Proficiency in basic banking software, MS Office tools, and comfort with digital banking platforms; local language proficiency and strong communication skills are highly beneficial.