Branch Manager - DSF - North Lakhimpur

Role Purpose

To lead and grow the agency business of the branch by recruiting, training, and managing insurance advisors/agents, achieving sales targets, and ensuring high levels of customer service and compliance.

Key ResponsibilitiesBusiness Development & Sales

• Achieve branch sales and revenue targets.
• Drive insurance policy sales through agency advisors.
• Develop and implement local sales strategies to increase market share.
• Monitor branch performance and take corrective actions when needed.
  
  

Agency Recruitment & Development

• Recruit quality insurance advisors/agents.
• Conduct induction, training, and development programs.
• Motivate and retain high-performing advisors.
• Build a strong agency force to support business growth.
  
  

Team Management

• Lead and supervise sales managers and agency teams.
• Set performance goals and monitor productivity.
• Conduct regular reviews, coaching, and performance feedback.
  
  

Customer Relationship Management

• Ensure excellent customer service and policyholder satisfaction.
• Resolve customer escalations and service issues.
• Build long-term relationships with key customers and business partners.
  
  

Operations & Compliance

• Ensure adherence to company policies and regulatory requirements.
• Monitor documentation, policy issuance, and branch operations.
• Maintain audit readiness and compliance standards.
  
  

Reporting & Analysis

• Prepare sales forecasts and branch performance reports.
• Analyze business trends and identify growth opportunities.
• Report key metrics to regional management.