Branch Manager/ Center Manager

Role & responsibilities

• Manage the day-to-day operations of the diagnostic center and ensure smooth functioning of all departments.
• Drive branch revenue, profitability, patient footfall, and business growth in line with organizational targets.
• Develop and maintain strong relationships with doctors, hospitals, clinics, corporate clients, and referral partners.
• Identify new business opportunities and implement local marketing, promotional activities, health camps, and corporate tie-ups.
• Lead, supervise, motivate, and manage branch staff to achieve operational and business objectives.
• Monitor staff productivity, attendance, performance, training, and manpower requirements.
• Ensure excellent patient/customer service and handle complaints, feedback, and escalations effectively.
• Monitor patient turnaround time (TAT), report delivery, billing, sample collection, and overall service quality.
• Ensure adherence to SOPs, quality standards, safety protocols, infection-control procedures, and regulatory requirements.
• Support compliance with applicable NABL/NABH and other healthcare quality standards, wherever applicable.
• Monitor inventory, reagents, consumables, equipment, and other operational requirements to ensure uninterrupted services.
• Coordinate equipment maintenance, calibration, repairs, and preventive maintenance.
• Monitor branch expenses and implement effective cost-control measures without compromising quality.
• Prepare and review daily, weekly, and monthly MIS/performance reports covering revenue, test volumes, TAT, expenses, and other KPIs.
• Analyze branch performance, identify gaps, and implement appropriate corrective and preventive actions.
• Ensure proper documentation, patient confidentiality, biomedical waste management, and workplace safety.