MUMBAI · FULLTIME
Branch Manager Branch Banking
AU Small Finance Bank
Mumbai · onsite · Posted 1d ago
Sourced from
Undisclosed8–11 yrsfulltimeMumbai
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.7s
- Found the form on Naukri · 14 questions to answer1.7s
- Decided the answers for all of them2.9s
- Tailor your résumé to this role
- Waiting for you
Section · 01
About this role
Group Company: AU Small Finance Bank Limited
Designation: Branch Manager Branch Banking
Office Location:
Position description: Lead overall branch operations, customer service, and retail product marketing. Drive business growth by achieving targets in book size, yield, fee income, and customer quality.
Primary Responsibilities:
- 1. Drive CASA book growth, yield, fee income, and business quality targets.2. Manage branch sales and service environment effectively.3. Build and deepen relationships with retail customers.4. Plan and execute cross-sell strategies and improve sales productivity.5. Lead local sales campaigns and promotions.6. Foster a customer-centric culture that ensures high engagement and satisfaction.
Additional Responsibilities:
- 1. Coordinate with BOSM and team leaders to drive business growth.2. Oversee daily branch operations, including vault, ATM, teller, and customer service functions.3. Ensure adherence to Business TAT and recommend cases beyond DOP to higher authorities.4. Maintain knowledge of all bank products and support new product rollouts.5. Monitor and control branch expenses and acquisition costs.6. Ensure ethical practices in customer acquisition and servicing.7. Track weekly branch performance and business progress.8. Plan manpower, conduct appraisals, and manage staff motivation and retention.9. Develop alternate channels for CASA sourcing and customer acquisition.10. Train branch staff regularly on products and competition.11. Support employee engagement, job satisfaction, and team commitment to service.
Reporting Team
- Reporting Designation:
- Reporting Department:
Educational qualifications preferred
- Category:
- Field specialization:
- Degree:
- Academic score:
- Institution tier:
Required Certification/s:
Required Training/s:
Required work experience
- Industry: BFSI/Banking Industry
- Role: Manager/Sr. Manager
- Years of experience: 6 to 7
Key Performance Indicators: CASA Book Growth, Fee-Based Income Achievement, Sales Productivity, Customer Satisfaction Score (CSAT), Business Turnaround Time (TAT), Staff Retention Rate, Compliance Adherence Score, Audit Rating, Cross-Sell Ratio, Employee Training Completion Rate, Customer Acquisition Cost, Branch Expense Management
Required Competencies: 1. Strong analytical and problem-solving skills2. Excellent written and verbal communication3. Effective people management and team leadership4. Attention to detail and ability to identify early warning signals5.Hardworking, detail-oriented, and focused on integrity6. Growth-driven with industry awareness7. Customer-focused with a commitment to teamwork8. Ability to nurture talent and foster development
Required Knowledge: 1. Strong understanding of banking products, services, and front-end operations.2. Knowledge of KYC, AML, and regulatory compliance.3. Familiarity with customer grievance handling and service quality standards.4. Basic knowledge of cross-selling techniques and product positioning.5. Proficiency in core banking systems and transaction processing.
Required Skills: 1. Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken2. Relationship Management - Client-Centric Approach, respectful3. Business tact Negotiations - resolving Conflict
Required abilities
- Physical: 1. Physical fitness2. Mental agility3. Ability to do extensive work4. Ability to handle work pressure and demanding clients
- Other: NA
Work Environment Details: 90% - Office, 10% - Field
Specific requirements
- Travel: Low
- Vehicle: NA
- Work Permit: NA
Other details
- Pay Rate: NA
- Contract Types: Permanent
- Time Constraints: Flexibile workhours as per business requirement
- Compliance Related: 1. Aherence to Code of Conduct policy of the bank2. Non-disclosure of confidential information about bank, clients 3. Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc.Ensure adherence to all regulatory guidelines, bank policies, and code of conduct.Coordinate and liaise with regulatory bodies and relevant external organizations.Address critical issues and potential risks promptly and transparently.Maintain a high standard of compliance across all branch functions.
- Union Affiliation:
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Customer ServiceCSATcustomer satisfactionBanking ProductsBranch BankingBanking SystemsbfsiEmployee trainingCustomer QualityBankingBranch SalesEmployee EngagementCASAAmlCustomer AcquisitioncomplianceBranch Operations
Section · Company
About AU Small Finance Bank
AU Small Finance Bank
Banking
50.9k+
employees
1996
30 years old
Jaipur, Rajasthan
India
About
AU Small Finance Bank offer banking services such as personal banking, online banking, internet banking, business & corporate banking, insurance, loans, investments, retail banking & much more.
Industries
BankingFinancial Services
Employee ratings
14,223 reviews
3.8/ 5
Culture
3.6
Career growth
3.5
Work-life
3.7
Employees rate it well for
Work Culture1155Work Environment896Salary745Learning675Work Life Balance609
Find them on