Branch Manager - Agency (APC Vertical)

Role & responsibilities

• Team Management:
• Recruit, train, and develop a team of insurance agents and agency leaders.
• Monitor agent performance and provide coaching for improvement.
• Ensure active engagement and retention of agents.
• Business Development:
• Drive business targets through agency channel, identify potential markets and tap new business opportunities.
• Ensure proper lead management and conversion through agents.
• Sales & Targets:
• Achieve monthly, quarterly, and annual sales targets.
• Track team productivity and implement strategies to improve performance.
• Compliance & Operations:
• Ensure adherence to company policies, processes, and regulatory norms.
• Maintain documentation and reports as per organizational standards.
• Customer Relationship:
• Ensure high levels of customer satisfaction through agent servicing.

Resolve customer grievances in a timely and effective manner

Preferred candidate profile

Bachelors degree (mandatory); MBA or equivalent preferred

Minimum 5-8 years of experience in APC vertical sales.