Branch Head

Job Description

1. JOB DETAILS:

Position Title: Branch Head
Reports to: Regional Head
Department: Operations/ Business Development
Function: Gold Loan / Forex


2. JOB PURPOSE:

This position is accountable for overseeing the branch operations through constant guidance and effective leadership. The incumbent shall ensure customer service excellence with high level of service standards. This job demands managing operational and administrative aspects & responsible to meet P & L target of the assigned branch.

3. JOB DIMENSIONS:
Direct Reports: RE, BDM, SS, etc.

4. KEY ACCOUNTABILITIES: maximum 12/14 accountability statements in the form of verb/noun/result area .

Description

Overall responsibility of managing all transactions, compliance and KYC.
This role will carry individual sales target.
Achieving monthly/Yearly Target of each product assigned .
Performance management of the branch staff through quality control
and necessary training.
Ensuring training module completion of the direct reports in a timely
manner.
Increasing the customer footfall by adding new customers and
converting existing customers.
Managing and controlling the documentation process related to branch
operations with regards to customer and local authorities, Safe house
management, document custody and retrieval.
Primary custodian of shutter and safe keys .
Design and Develop appropriate branch processes whenever new product portfolios are enabled in the market by the organization.
Ensure proper segregation of duties, develop and maintain work flows
for all stages of branch operations.
Assesses risks in all branch processes, review control effectiveness and
improve processes for better customer experience as well as stronger
risk management.


5. JOB CONTEXT: A general commentary of any aspects of the job that do not fit logically in the other sections e.g. current projects, operating context/environment.

The position will also handle other strategic projects assigned from time to time by the Regional/Zonal Head.
Responsible for maintaining cordial environment at work .

6. COMMUNICATIONS & WORKING RELATIONSHIPS: Define what is communicated to whom and why.

Internal: Direct Reports (Branch Employees), Functions, Regional Head
External: Regulatory, External Auditor, Customers

7. FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY: Define the nature of policy/procedure/instruction constraints and the nature of reporting relationships with the boss as well as any relevant financial sign-off authorities.

8. QUALIFICATIONS, EXPERIENCE, & SKILLS: Define the skills, knowledge and experience specific to the job in question (includes generic skills).

1. Bachelor's Degree/Masters Degree is preferred
2. 5+ years of experience in our Gold Loan or Forex
3. Good product and market knowledge
4. Comfortable working under pressure in a dynamic environment
5. Well versed with MS Excel and PowerPoint presentations
6. Seek opportunities to improve service processes, minimize operational risk and reduce costs
7. Knowledge of controlling and managing Branch P & L, analyze the same .

9. COMPETENCIES: Behavioural competencies

1. Leadership Skills: Be a positive influence for the team to drive business results and team motivation.

2. Decision Making Skills: Be conflict management, time management etc.

3. Continuous Improvement: Bring Improvements with good analytical insight .

4. Problem Solving Skills -Problem-solving mentality to every situation. See alternatives, take initiative and responsibility.

5. Communication Skills: Effective communicator and Good Listener

6. Interpersonal Skills: Ability to interact well with the team and functions. Show respect in all forms of communication.