Branch Head

Branch Head(FM & LM Ops):

Job Description:

We are looking for young and dynamic Female professionals with strong leadership and operational expertise to join us as Branch Head. The role requires hands-on experience in managing branch operations, driving business growth, and ensuring smooth service delivery.

Position: Branch Head

Location: Ambernath & Thane(Mumbai)

CTC Offered- As per market standard

Interested candidates can share there CV at [email removed]

Role & responsibilities

• Responsible for branch in bound & out bound operations within prescribed time.
• Monitoring & ensuring timely arrival and departure of vehicles from the branch.
• Responsible for all pickup and delivery activities of the branch.
• Maintaining prescribed service level of all DTDC products including PTP & E-Commerce shipments.
• Responsible for managing all customer queries arising out of the branch with the help desk of the branch customer support team.
• Ensuring branch adherence to standard operating procedure for all Operational processes.
• Managing the cost budget of the branch and upkeep of branch infrastructure.
• Play the role of administrative supervisor to all branch personnel
• KPI will be along 2 primary categories
• Service Quality
• Managing the Cost Budget of the Branch

Preferred candidate profile

Graduate with 4-6 yrs of exp into First Mile & Last Mile Operations

Should have team handling experience and excellent communication skills.

Good In MS-Office & Data Preparation

Perks and benefits

Mediclaim Insurance, Perks and benefits Performance Link Incentive