Branch Head

Company Description Dusters Total Solutions Services Private Limited (DTSS) is one of India's leading integrated facility management service providers, operating across 50 cities and towns and servicing over 800 customers at more than 1,200 locations. Formed in 2008 through the merger of Dusters and Total Solutions, DTSS has grown significantly in scale, reach, and employee strength. In 2016, DTSS became part of the SIS Group, a major security and business services organisation serving 9,000+ customers with extensive offices and staff across India. DTSS focuses on continuously enhancing its service offerings, supporting internal career growth, and maintaining strong compliance standards while expanding its footprint. Candidates joining DTSS can expect a dynamic environment with opportunities to contribute to large-scale facility management operations.

Job Summary

We are looking for an experienced Branch Head to manage large-scale Integrated Facility Management (IFM) operations. The role will focus on operational excellence, P&L management, client satisfaction, workforce leadership, cost optimisation, and service delivery.

Location: Ahmedabad

Job Description

• Lead and manage the overall operations and performance of the Branch, ensuring adherence to defined SOPs, processes and quality standards.
• Drive revenue, profitability, collections and cost optimisation to achieve Branch business targets.
• Ensure effective resource planning and utilisation across manpower, materials and assets.
• Lead key client relationships, manage escalations and ensure high service quality, client satisfaction and retention.
• Partner with the Business Development and Sales teams for client acquisition, cross-selling and revenue growth.
• Monitor operational performance, MIS, compliance, audits and timely closure of identified gaps.
• Ensure timely and accurate billing, invoicing and collections for Branch clients.
• Drive implementation of SOPs, checklists, process improvements and best practices across operating locations.
• Coordinate with Corporate and other functional teams for effective execution, resource sharing and resolution of business issues.
• Prepare and monitor the Branch budget, ensuring adherence to approved financial plans.
• Lead recruitment, performance management, capability building and succession planning for key Branch positions.
• Mentor and develop the team to build a high-performing and accountable Branch leadership pipeline.

Experience & Education

• 10+ years of experience in Operations / IFM / Facility Management / Service Delivery.
• Experience managing enterprise/global accounts, large teams, multi-site operations, P&L, vendors, and client relationships.
• Graduate/Post graduate in Business Administration.