Branch Head

Role & responsibilities

Business & People Related Responsibilities:

• Ensure growth of the branch revenue, profitability and sustainability through client interaction and branch team management.
• Arrange regular investor interactions and meetings to enhance relationship value and expand the client base.
• Engage with HNIs, new prospects and important customers of the branch to ensure customer satisfaction, and brand visibility.
• Provide appropriate handholding to new joiners and support with training and guidance to ensure that branch staff are fully equipped with knowledge, and they stay updated.
• Help and guide team to register for and get necessary NISM certification and thus improve skill.
• Engage with team and ensure retention of team colleagues. Own ones team.
• Execution of lead generation activities and investor awareness programmes.
• Assess branch performance through periodic reviews based on metrics like revenue per employee and branch profitability, as well as weekly reviews.
• Gather market intelligence and competitor analysis, which shall aid him/her in improving business.
• Maintain adequate internal/external audit scores.

Administration & Systems Related Responsibilities:

• Ensure timely payment of Annual Maintenance Costs (AMC) for all assets in order to maintain business continuity.
• Ensure proper digital hygiene for all users and their devices.
• Liaison with vendors and ensure smooth operation of the branch.
• Conduct regular checks to ensure proper functioning of all branch equipment, both electrical and non-electrical.
• Ensure regular follow-up and updations in CRM for the branch team.
• Report the need for replacement of outdated assets or scrap items to the designated committee or the Administrative department in Head Office.
• Uphold a prudent housekeeping standards and secure storage of office documents, client records and keys.
• Adherence to specified office timing for opening and closure of the branch.

Operations Related Responsibilities:

• Supervise daily branch operations including pay-ins, payouts, and customer grievance resolution, referencing reports in the back office.
• Mitigate risk through regular monitoring of client positions, training team members to prevent trade and/or other business transaction errors, and timely collection from debtors.
• Ensure prompt deposit of pay-in cheques and proper management of petty cash payments in compliance with branch operational guidelines.
• Manage client grievances for suitable and timely solution, as mentioned in the branch operations manual.
• Expedite account opening processes to minimize rejections (first time correct), verifying off market and closing cum transfer requests, and following up with head office departments regarding client document updates, as per the branch operational manual.
• If a dealer is on planned leave, then the Branch Head should map terminals accordingly in order to maintain business continuity.
• Report branch activities to the Regional Manager and State Head periodically.

Guidelines for Compliance & Statutory Management:

• Ensure compliance with Securities Exchange Board of India (SEBI) regulations for account openings and share transactions.
• Ensure the timely completion of all compliance-related activities.
• Ensure display of all mandated licenses, notices, and certificates in the branch notice board.
• Maintain all necessary statutory documents and registers in accordance with guidelines outlined by different departments at Head office.
• Management and compliance with voice logger system.
• Supervise the accurate recording and processing of daily transactions for existing customers, following the TRAQS (Trade Code, Rate, Activity - Buy/Sell, Quantity, Scrip Name) protocol for trade confirmation via Voice Logger and second-level updates.
• Review a minimum of 10-15 Voice Logger calls from different customers weekly and authorize daily confirmations accordingly.
• Ensure all employees meet guidelines laid down by the company, regulators and key stakeholders.
• Ensure a digital fortress through strict compliance with the ISS.(Information security system)
• Ensure that all employees receive the certifications as stipulated in the Industrial Certification policy.
• Stay informed and take necessary actions on any legal cases/matters, with regards to his/her branch and give a written intimation about receipt of any notices at branches to Regional Manager, State Co-Ordinator and appropriate department in HO (All Inclusive).

Preferred candidate profile

• Any Bachelor's Degree from an accredited college or university.
• Minimum five years experience in financial services.
• Willing to travel as and when required.
• Mandatory certifications must be acquired as per the Industry.