Branch Head

Location: Delhi NCR

Work Mode: Work From Office

About TerraTern

TerraTern is one of the fastest-growing Global Talent Mobility Solutions, dedicated to guiding clients through seamless relocation journeys. We offer personalized visa assistance, job search support, and comprehensive resources to empower individuals pursuing opportunities abroad. Our commitment to client satisfaction and transparency ensures a smooth, reliable experience at every step of the immigration process.

Role Overview

The Branch Head will be responsible for managing the complete branch business, including revenue generation, P&L ownership, sales performance, people management, customer experience, operations, and branch expansion. Experience in the EdTech, education, startup, immigration, or other B2C service sectors will be preferred.

Required Qualifications And Experience

• Bachelor's degree (Engineering/MBA preferred from a Tier 1 or 2 college) with 7–8 years of experience in sales, business development, or branch operations, with a proven track record of managing large teams (50–60+) and ₹2–3 cr in monthly revenue.
• Comprehensive expertise in P&L management, including revenue planning, cost control, profitability, and data-driven performance reporting.
• Strategic leadership skills encompassing hiring, performance management, sales funnel optimization, and end-to-end operational setup.
• Deep knowledge of the local market with established business connections and a commitment to full-time office-based management.
• Proficiency in Excel, Google Sheets, CRM platforms, and business reporting tools.
• Flexible to travel.
  
  

Key Responsibilities

Branch Management

• Lead the complete end-to-end development and operations of the branch.
• Own branch revenue, profitability, productivity, customer experience, and operational performance.
• Develop and execute branch-level business plans aligned with TerraTern's growth objectives.
• Drive sales, enrolments, conversions, collections, retention, and overall revenue growth.
• Identify new growth opportunities, local partnerships, market segments, and customer acquisition channels.
• Build and maintain strong local market connections and community relationships.
  
  

Sales and Revenue Management

• Lead the sales strategy and execution by setting targets, defining KPIs, and monitoring branch performance to ensure consistent achievement of business goals.
• Analyse sales pipelines, lead quality, and revenue trends in collaboration with Marketing and Central Sales to optimize conversion and lead generation.
• Establish robust sales processes and coaching mechanisms to improve team proficiency in consultative selling and objection handling.
• Manage the end-to-end customer journey, ensuring high-quality engagement from initial lead generation through to post-sale support.
  
  

Team Management

• Lead and develop a cross-functional team of 50–60 employees, fostering a performance-driven, collaborative culture.
• Manage the full talent lifecycle, including hiring, onboarding, retention, and capability building.
• Strengthen leadership structures and conduct regular reviews to monitor performance and address skill gaps.
• Oversee team engagement, conflict resolution, and HR-related matters in partnership with the central team.
  
  

P&L and Financial Management

• Review the branch P&L, including revenue, operating costs, manpower expenses, margins, and profitability.
• Monitor branch budgets and ensure effective cost control.
• Analyse financial performance against targets and implement corrective actions where required.
• Work with Finance and leadership teams on forecasting, collections, expense planning, and business reviews.
• Ensure that growth initiatives are commercially viable and aligned with profitability goals.
  
  

Data Analytics and Performance Reviews

• Use data and business intelligence to drive branch decisions and improve performance.
• Develop and review MIS reports and dashboards covering revenue, sales productivity, conversion, collections, manpower, and customer metrics.
• Identify trends, performance gaps, operational bottlenecks, and improvement opportunities.
• Present regular branch performance updates to the leadership team.
• Use data-led insights to improve forecasting, resource allocation, sales planning, and customer outcomes.
  
  

Branch Development and Operations

• Manage full branch setup, infrastructure, and operational readiness.
• Standardize and document consistent branch processes.
• Coordinate with cross-functional teams for smooth operations.
• Ensure compliance with company policies, standards, and legal requirements.
• Strengthen local presence through partnerships, events, and community engagement.
• Deliver a consistent, high-quality customer experience.
  
  

Why Join TerraTern

This is an opportunity to lead and scale a strategic branch within a growing global mobility and international education services organization. The role offers significant ownership across revenue, P&L, people, sales, customer experience, and branch development.

Skills: teams,revenue,management,customer experience,sales,operations,branch,customer,leadership