Branch Head - Mumbai-Western Line

Roles & Responsibilities Branch Manager

We are looking for a dynamic and experienced professional to lead the overall functioning of our branch, with a strong background in sales, operations, and team management.

Key Responsibilities:

• Business Target Achievement: Responsible for meeting and exceeding branch business targets across products and services.
• Regulatory Compliance: Ensure strict adherence to all regulatory guidelines including KYC, AML, and CFT at all times.
• Cost Management: Monitor and control branch expenses to maintain profitability and operational efficiency.
• Customer Service Excellence: Deliver superior customer service by understanding client needs and offering suitable financial solutions.
• Sales & Business Development: Drive new business opportunities across retail and institutional segments; develop and manage sales channels.
• Team Leadership: Build, train, and motivate a high-performing team to achieve branch goals and maintain high engagement levels.
• Process Adherence: Ensure all systems and processes laid down by senior management are followed diligently.
• Training & Development: Ensure staff is well-trained on bank products and sales processes for consistent performance.
• Audit & Compliance: Handle internal and external audits, inspections, and ensure full compliance with regulatory and organizational standards.

Preferred Candidate Profile

• Minimum 8 years of banking experience, with proven expertise in managing a bank branch.
• 5+ years in a leadership role, with a strong track record of driving profitability and team performance.
• Candidates with MBA, CAIIB, JAIIB, or other relevant banking qualifications will be preferred.
• Strong communication, leadership, interpersonal, and customer service skills.
• Result-oriented with a proactive approach to problem-solving and decision-making.
• Knowledge of local geography and language will be an added advantage.