Branch Collection Manager

Job Role: Branch Collection Manager

Location: Mutiple Locations
Experience: 5 year & above experience in collection( LAP, home loan & personal loan )

Qualification: Any Graduate

About the role: The Branch Collection Manager is responsible for managing 089 DPD collections and ensuring timely recovery to prevent accounts from slipping into the 90+ DPD/NPA stage. The role involves customer follow-ups, field collection team/agency coordination, high-risk account monitoring, cash/deposit management, and adherence to RBI/company collection guidelines. The position also handles customer grievances and collection MIS/reporting to the Regional/Area Heads.

Key Responsibilities:

• Responsible for overseeing and executing recovery efforts on delinquent accounts in 0 to 89 Days Past Due (DPD) within a specific branch.
• Their goal is to prevent slippages into the NPA (90+ DPD) stage through timely follow-ups, customer engagement, and resolution strategies.
• Monitor and follow up with customers in 0–30, 31–60, and 61–89 buckets.
• Contact customers through calls, SMS, or visits for recovery, educate customers on payment obligations and resolve disputes amicably.
• Closely monitor high-risk accounts and take proactive measures, ensuring accounts don’t roll forward into 90+ DPD (NPA bucket).
• Ensure fair collection practices as per RBI & company guidelines, Handle customer grievances and escalate complex cases.
• Submit daily/weekly/monthly collection reports to Regional/Area Heads.
• Daily Collection Follow-Up.
• Customer Contact & Recovery.
• Preventing Slippage to NPA.
• Field Collection Team/Agency Coordination.
• Cash Flow & Deposits.
• Compliance & Customer Experience.
• Reporting & MIS.

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