Branch Administration Manager

Role & Responsibilities

• Manage daily branch administration and overall floor operations.
• Maintain accurate daily sales reports, attendance, inventory and operational MIS using MS Excel and Google Sheets.
• Supervise staff, allocate duties, manage schedules and ensure smooth day-to-day operations.
• Monitor branch sales targets and motivate the team to achieve individual and overall performance goals.
• Drive upselling and cross-selling to improve average bill value and branch revenue.
• Maintain positive relationships with employees and customers through effective communication and people management.
• Handle customer queries, complaints and escalations professionally.
• Monitor stock availability, inventory movement, billing and daily cash reconciliation.
• Ensure proper floor discipline, store presentation and operational standards.
• Coordinate with management and submit daily, weekly and monthly performance reports.
• Identify operational gaps and implement improvements to enhance efficiency and customer satisfaction.

Preferred Candidate Profile

• Any Graduate / MBA preferred.
• Minimum 25 years of experience in Branch Administration, Retail Operations, Store Management or a similar role.
• Must have strong computer proficiency, particularly in MS Excel, Google Sheets and MS Office.
• Good knowledge of Excel formulas, data entry, MIS preparation and reporting.
• Experience in retail floor management and independent branch handling.
• Strong people management, team coordination and interpersonal relationship skills.
• Sales-driven mindset with the ability to promote upselling and cross-selling.
• Excellent verbal and written communication skills.
• Ability to handle multiple responsibilities, resolve conflicts and make operational decisions.
• Good analytical, organisational and problem-solving skills.
• Self-motivated, disciplined and capable of working with minimum supervision.
• Candidates with experience in POS, CRM or ERP software will have an added advantage.