BPS - Non Voice Team Member- ( Six Month Contractual Job )

Dimensions of Function: An individual contributor processing a range of financial transactions including the more complex processes.

Experience: Graduates with banking knowledge and with prior experience in the similar domain are preferred.

Roles & Responsibilities:

Customer:

1. Achieve pre-defined quality levels to meet and exceed customer SLAs.
2. Maintain sanctity of customer data and adhere to Compliance, INFOSEC and audit requirement policies.
3. Should take additional responsibilities at process level by taking ownership in process improvement / changes required for the process to create value to clients.

Financial:

1. Eliminate Operational Losses, write off/ Compensation, or Goodwill payment, Rework, by giving ideas via Kaizens, change logs, and show tangible benefits and take steps to reduce Customer complaints and rework.

Corporate initiatives, Learning & Knowledge:

1. Ensure 100% completion of mandatory trainings.
2. Ensure full participation in Org/local level initiatives.
3. To be part of at least one cross training in a process other than assigned process.
4. To be part of corporate social responsibility activities as announced from time to time.

Internal Business Processes:

1. Process information / financial transactions in accordance with the assigned targets. Strive to improve upon productivity targets for the team/process.
2. Handle all assigned processes and be ready to work on processes from simple to complex, as per operational requirements.
3. Display Teamwork and work in cooperation with colleagues for achieving Business Results.

Compliance:

1. Adhere to and comply with all Sopra Steria Project policies.
2. Ensure that your profiles and skills are kept up to date in the online portal.
3. Display of professional attitude, code of conduct, and always maintain dress code.
4. To ensure 100% completion of timesheets every month without any failures.

Typing skills, English comprehension / Document interpretation skills

Total Experience Expected: 00-02 years