BPO Voice Professional - US shift

Company Description

ResultsCX is a leading provider of transformational Customer Experience Management solutions to over 75 global brands, including multiple Fortune 100 and 500 companies. For more than 30 years, the organization has delivered superior customer and business outcomes across healthcare, media, telecom, fast-growth technology, retail, banking, financial services, and other sectors. Its award-winning approach helps clients design digitally influenced customer journeys that drive revenue acceleration, cost optimization, and enhanced experiences. Supported by more than 23,000 colleagues across 25+ engagement hubs worldwide, ResultsCX focuses on solving persistent customer experience challenges. The company's innovative solutions make interactions simpler and more satisfying for millions of consumers every day.

Role Description

Patient Support Specialist

Location: Bellandur | Vajram Esteva, Marathahalli - Sarjapur Outer Ring Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka - 560103

Job Type: Full-Time

Experience Required

• Minimum 6 months of experience in healthcare BPO or similar domain

Key Skills & Requirements

• Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy
• English Proficiency: B1H level or higher (excellent verbal and written communication skills)
• Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred)
• Strong attention to detail and ability to work in a fast-paced environment
• Proficiency in using MS Office tools and CRM systems is a plus

Key Responsibilities

• Handle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases
• Provide accurate information while maintaining professionalism and empathy
• Ensure all data entry and updates are accurate and timely
• Collaborate with cross-functional teams to resolve customer concerns
• Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA)

Additional Details

• Shift Timings: Night Shift (Rotational)
• Week Off: Rotational
• Work Environment: Work from Office

Note:https://resultscx.com/ ResultsCX: Overview | LinkedIn ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries. Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 23,000+ colleagues and 25+ engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers.