BPO- Voice Process

Experience from 0 to 1 years.

• As a Customer Care Senior Resolution Coordinator, you will take a high volume

of incoming calls, chats, and emails from customers, stores, and associates while

navigating multiple systems to aid in answering questions and resolving issues.

• All Customer Care Coordinators must have the ability to communicate

professionally in a conversational manner while utilizing all available resources

to ensure customer satisfaction.

• To exceed our customers’ needs, our associates must be punctual, reliable,

problem solvers, act with integrity and be dedicated to making a difference.

• 0-1 years of relevant Customer Service experience

• Excellent written and verbal communication skills• Able to interact professionally with customers.

• Ability to manage multiple tasks simultaneously.

• Customer focused mindset with a high level of urgency; role model for

delivering Extraordinary Customer Care

• In this role, you may be asked to switch between any support channel of

phone, chat, and Email based on the business requirements.

• Review, analyze, and process critical customer queries with accuracy to

provide customer satisfaction.

• Adhere to quality, compliance guidelines and SLA’s

• Proficient with Microsoft Office programs (Outlook, Word)

• Successful completion of mandatory training

• Should be flexible work in a 24/7 work environment with rotating weekly time off.

• Should be able to work in permanent night shifts or any assigned shifts on

a rotational basis.

• Any graduation