BPO Training Manager-NTT DATA

Greetings from NTT DATA,

In these roles, you will be responsible for:

• Managing domain, process, compliance and refreshers training programs (as applicable).
• Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars.
• Managing content (SOPs and training materials) as per NTT/client standards.
• Evaluating impact on business by measuring training effectiveness (feedback on training, performance during training and on the job performance).
• Reporting training progress and training dashboards to management.

Requirements for this role include:

• Overall 12+ year(s) of experience in BPO, and process training.
• 5+ year(s) of experience in the BPO that require an understanding of BPO, concepts and process.
• 5+ years(s) of experience in managing new hire, refresher and compliance training for team members in BPO.