NASHIK · FULLTIME
BPO Telecaller
Impact Hr N Km Solutions
Nashik · onsite · Posted 13d ago
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Undisclosed0–1 yrsfulltimeNashik
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Section · 01
About this role
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Key Responsibilities
Call Handling: Make outbound calls to potential/existing customers or manage inbound inquiries following standard call scripts and guidelines.
Customer Support Inquiry Handling: Resolve customer issues promptly, provide precise information regarding products, services, or account status, and escalate complex cases appropriately.
Lead Generation / Sales Support: Identify sales opportunities, pitch products/services, qualify leads, and follow up with prospective clients to convert inquiries into sales.
Data Entry CRM Updates: Accurately record call details, customer feedback, resolution status, and contact information into the CRM or call logging software.
Process Compliance: Strictly adhere to quality standards, call duration targets, attendance guidelines, and compliance rules.
Target Achievement: Meet or exceed daily/weekly call volume targets, first-call resolution (FCR) rates, or lead generation goals.
Experience 0 - 1 Years Salary 2 Lac To 3 Lac P.A. Industry ITES / BPO / KPO / LPO / Customer Service Qualification Key Skills Marketing Outbound Calling Corporate Marketing b2b Marketing Customer Care Customer Support Domestic BPO Voice Process Sales Process Cold Calling Cross Selling Call Handling: Make outbound calls to potential/existing customers or manage inbound inquiries following standard call scripts and guidelines.
Customer Support Inquiry Handling: Resolve customer issues promptly, provide precise information regarding products, services, or account status, and escalate complex cases appropriately.
Lead Generation / Sales Support: Identify sales opportunities, pitch products/services, qualify leads, and follow up with prospective clients to convert inquiries into sales.
Data Entry CRM Updates: Accurately record call details, customer feedback, resolution status, and contact information into the CRM or call logging software.
Process Compliance: Strictly adhere to quality standards, call duration targets, attendance guidelines, and compliance rules.
Target Achievement: Meet or exceed daily/weekly call volume targets, first-call resolution (FCR) rates, or lead generation goals.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ServiceCustomer SupportcrmCross SellingCustomer CareITEScustomer feedbackOutboundB2BDomestic BPOCall HandlingLPOKPOLead Generationcold callingb2b marketingbpocomplianceData Entryinboundmarketing